Frequently Asked Questions
Q - When can I get my bike delivered?
A - We are very flexible and can generally deliver soon after you phone or by pre-arrangement. Exceptions maybe during the Christmas or Easter holidays when we are on site at Middleton Beach. Early morning and late evening deliveries are still available during these times. Phone 0428 415 168 to arrange delivery
Q - Do you collect the bikes too?
A - Yes, just tell us where and when to pick them up
Q - Where do you deliver to?
A - Anywhere in the Albany City Area, eg: your accommodation, Middleton Beach, Emu Point, the Albany Visitors Centre.
Q - I want to see and pick the bicycle out myself, is this possible?
A - Yes. During the January and Easter school holidays we are located at Middleton Beach near the Surf Club with a range of bicycles to select from. Bikes are also at Havana Villas, Emu Point all year and you can make a selection from there any day.
Q - Do helmets and locks come with the bikes?
A - Yes, helmets and key locks come free of charge with each bicycle hired
Q - Can I pay via Credit Card?
A - Yes, we take cash, Credit Cards and Cheques by arrangement. EFTPOS facilities are available at Havana Villas.only
Q - What is a hybrid bike?
A - Kinda like a cross between a mountain bike and a road bike. They have skinnier tyres than a mountain bike but are styled like one
Q - What is the difference between a standard and upgraded mountain bike?
A - Standard mountain bikes are geared, but the upgrades have more comfortable seats, better suspension and a water carrier. Usually a lighter bike
Q - What ages are suitable for a Tag-a-long?
A- Tag-a-longs suit children from approx 4-8 years old. Children can help pedal or just get towed along by an adult rider.
Q - Can I hire a baby seat to fit to my own bike?
A - Unfortunately no. All our baby seats are pre- fitted on standard bikes.
Q - Can I hire a Tag-a-long only to use with my own bike?
A - Usually not - Our Tag-a-longs come fitted to a standard bike seat post in 2 sizes. Compatability is often an issue with other bikes like your own.
Q - Is it necessary to pre book the bicycles I want during my holiday in Albany?
A - It is advisable, especially during peak times like Christmas, Easter and January as we often run out of selected styles at these times. Baby seats and tag-a-longs are in limited supply